90% of Americans use customer service as a factor in deciding whether or to not do enterprise with a company. 90% of shoppers rate an “quick” response as important or very important when they have a customer support question. 60% of consumers outline “immediate” as 10 minutes or much less. Read tales of spectacularly unhealthy customer support, plus get some ideas for the means to keep situations like these from happening at your organization. 78% of consumers have backed out of a purchase order because of a poor customer experience.
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